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Last updated: June 2025
If you reside in the European Economic Area, Switzerland, or the UK, different terms apply to you. Please review the EEA+ Terms of Service for more information. For all other countries, the following global terms of service apply.
Welcome to Collective (the “Platform”), which is provided by Collective App LTD registered in England with company number 14373659 (together, such entities will be referred to as “Collective”, “we” or “us”).
You are reading the terms of service (the “Terms”), which govern the relationship and serve as an agreement between you and us and set forth the terms and conditions by which you may access and use the Platform and our related websites, services, applications, products and content (together, the “Services”). Access to certain Services or features of the Services (such as, by way of example and not limitation, the ability to submit or share User Content (defined below) may be subject to age restrictions and not available to all users of the Services. For purposes of these Terms, “you” and “your” means you as the user of the Services.
The Terms form a legally binding agreement between you and us. Please take the time to read them carefully. You must be at least 18 years old to use the Platform. If you believe that there is a user who is below this minimum age, please contact us or use the Report Profile button.
By accessing or using our Services, you confirm that you can form a binding contract with Collective, that you accept these Terms and that you agree to comply with them. Your access to and use of our Services is also subject to our Cookies Policy, Privacy Policy, and Community Guidelines, the terms of which can be found directly on the Platform, or where the Platform is made available for download, on your mobile device’s applicable app store. By using the Services, you consent to the terms.
If you are accessing or using the Services on behalf of a business or entity, then (a) “you” and “your” includes you and that business or entity, (b) you represent and warrant that you are an authorized representative of the business or entity with the authority to bind the entity to these Terms, and that you agree to these Terms on the entity’s behalf, and (c) your business or entity is legally and financially responsible for your access or use of the Services as well as for the access or use of your account by others affiliated with your entity, including any employees, agents or contractors.
You can accept the Terms by accessing or using our Services. You understand and agree that we will treat your access or use of the Services as acceptance of the Terms from that point onwards.
You should print off or save a local copy of the Terms for your records.
We may amend these Terms from time to time, for instance when we update the functionality of our Services, when we combine multiple apps or services operated by us or our affiliates into a single combined service or app, or when there are regulatory changes. You should look at the Terms regularly to check for changes. We will also update the “Last Updated” date at the top of these Terms, which reflect the effective date of such Terms. Your continued access or use of the Services after the date of the new Terms constitutes your acceptance of the new Terms. If you do not agree to the new Terms, you must stop accessing or using the Services.
To access or use some of our Services, you must create an account with us. When you create this account, you must provide accurate and up-to-date information. It is important that you maintain and promptly update your details and any other information you provide to us, to keep such information current and complete.
It is important that you keep your account password confidential and that you do not disclose it to any third party. If you know or suspect that any third party knows your password or has accessed your account, you must notify us immediately.
You agree that you are solely responsible (to us and to others) for the activity that occurs under your account.
We reserve the right to disable your user account at any time, including if you have failed to comply with any of the provisions of these Terms, or if activities occur on your account which, in our sole discretion, would or might cause damage to or impair the Services or infringe or violate any third party rights, or violate any applicable laws or regulations.
If you no longer want to use our Services again, and would like your account deleted, please use the "Delete Account" process found in the "Edit Profile" section of the Platform. If you choose to delete your account, you may not be able to reactivate your account or retrieve any of the content or information you have added, including access to paid services.
Your access to and use of the Services is subject to these Terms and all applicable laws and regulations. You may not:
In addition to the above, your access to and use of the Services must, at all times, be compliant with our Community Guidelines.
We reserve the right, at any time and without prior notice, to remove or disable access to content at our discretion for any reason or no reason. Some of the reasons we may remove or disable access to content may include finding the content objectionable, in violation of these Terms or our Community Policy, or otherwise harmful to the Services or our users. Our automated systems analyze your content to provide you personally relevant product features, such as customized search results, tailored advertising, and spam and malware detection. This analysis occurs as the content is sent, received, and when it is stored.
We do not allow posting, sharing, or sending any content that violates or infringes someone else’s copyrights, trademarks or other intellectual property rights. We may remove infringing user content. The use of copyrighted content of others without proper authorization or legally valid reason may lead to a violation of these policies. You are responsible for the content you post.
As between you and Collective, all content, software, images, text, graphics, illustrations, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music on and “look and feel” of the Services, and all intellectual property rights related thereto (the “Collective Content”), are either owned or licensed by Collective, it being understood that you or your licensors will own any User Content (as defined below) you upload or transmit through the Services. Use of the Collective Content or materials on the Services for any purpose not expressly permitted by these Terms is strictly prohibited. Such content may not be downloaded, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed or otherwise exploited for any purpose whatsoever without our or, where applicable, our licensors’ prior written consent. We and our licensors reserve all rights not expressly granted in and to their content.
You acknowledge and agree that we may generate revenues, increase goodwill or otherwise increase our value from your use of the Services, including, by way of example and not limitation, through the sale of advertising, sponsorships, promotions, usage data and Gifts (defined below), and except as specifically permitted by us in these Terms or in another agreement you enter into with us, you will have no right to share in any such revenue, goodwill or value whatsoever. You further acknowledge that, except as specifically permitted by us in these Terms or in another agreement you enter into with us, you (i) have no right to receive any income or other consideration from any User Content (defined below) or your use of any content made available to you on or through the Services, including in any User Content created by you, and (ii) are prohibited from exercising any rights to monetize or obtain consideration from any User Content within the Services or on any third party service (e.g. , you cannot claim User Content that has been uploaded to a social media platform such as Instagram for monetization).
Subject to the terms and conditions of the Terms, you are hereby granted a non-exclusive, limited, non-transferable, non-sublicensable, revocable, worldwide license to access and use the Services, including to download the Platform on a permitted device, and to access the Collective Content solely for your personal, non-commercial use through your use of the Services and solely in compliance with these Terms. Collective reserves all rights not expressly granted herein in the Services and the Collective Content. You acknowledge and agree that Collective may terminate this license at any time for any reason or no reason.
You acknowledge and agree that when you view content provided by others on the Services, you are doing so at your own risk. The content on our Services is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Services.
We make no representations, warranties or guarantees, whether expressed or implied, that any Collective Content (including User Content) is accurate, complete or up to date. Where our Services contain links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. You acknowledge that we have no obligation to pre-screen, monitor, review, or edit any content posted by you and other users on the Services (including User Content).
Users of the Services may be permitted to upload, post or transmit or otherwise make available content through the Services including, without limitation, any text, photographs, user videos, sound recordings and the musical works embodied therein, including videos that incorporate locally stored sound recordings from your personal music library and ambient noise (“User Content”). Users of the Services may also extract all or any portion of User Content created by another user to produce additional User Content, including collaborative User Content with other users, that combine and intersperse User Content generated by more than one user. Users of the Services may also overlay music, graphics, stickers, and other elements provided by Collective (“Collective Elements”) onto this User Content and transmit this User Content through the Services. The information and materials in the User Content, including User Content that includes Collective Elements, have not been verified or approved by Collective. The views expressed by other users on the Services (including through use of paid Boosts or advertisements) do not represent Collective's views or values.
Whenever you access or use a feature that allows you to upload or transmit User Content through the Services (including via certain third party social media platforms such as Instagram, Facebook, YouTube, Twitter), or to make contact with other users of the Services, you must comply with the standards set out at “Your Access to and Use of Our Services” above. You may also choose to upload or transmit your User Content, including User Content that includes Collective Elements, on sites or platforms hosted by third parties. If you decide to do this, you must comply with their content guidelines as well as with the standards set out at “Your Access to and Use of Our Services” above. As noted above, these features may not be available to all users of the Services, and we have no liability to you for limiting your right to certain features of the Services.
You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.
Any User Content will be considered non-confidential and non-proprietary. You must not post any User Content on or through the Services or transmit to us any User Content that you consider to be confidential or proprietary. When you submit User Content through the Services, you agree and represent that you own that User Content, or you have received all necessary permissions, clearances from, or are authorised by, the owner of any part of the content to submit it to the Services, to transmit it from the Services to other third party platforms, and/or adopt any third party content.
If you only own the rights in and to a sound recording, but not to the underlying musical works embodied in such sound recordings, then you must not post such sound recordings to the Services unless you have all permissions, clearances from, or are authorised by, the owner of any part of the content to submit it to the Services
You or the owner of your User Content still own the copyright in User Content sent to us, but by submitting User Content via the Services, you hereby grant us an unconditional irrevocable, non-exclusive, royalty-free, fully transferable, perpetual worldwide licence to use, modify, adapt, reproduce, make derivative works of, publish and/or transmit, and/or distribute and to authorise other users of the Services and other third-parties to view, access, use, download, modify, adapt, reproduce, make derivative works of, publish and/or transmit your User Content in any format and on any platform, either now known or hereinafter invented.
You further grant us a royalty-free license to use your username, image, voice, and likeness to identify you as the source of any of your User Content.
Waiver of Rights to User Content. By posting User Content to or through the Services, you waive any rights to prior inspection or approval of any marketing or promotional materials related to such User Content. You also waive any and all rights of privacy, publicity, or any other rights of a similar nature in connection with your User Content, or any portion thereof. To the extent any moral rights are not transferable or assignable, you hereby waive and agree never to assert any and all moral rights, or to support, maintain or permit any action based on any moral rights that you may have in or with respect to any User Content you Post to or through the Services.
We also have the right to disclose your identity to any third party who is claiming that any User Content posted or uploaded by you to our Services constitutes a violation of their intellectual property rights, or of their right to privacy.
We, or authorised third parties, reserve the right to cut, crop, edit or refuse to publish your content at our or their sole discretion. We have the right to remove, disallow, block or delete any posting you make on our Services if, in our opinion, your content does not comply with the content standards set out at “Your Access to and Use of Our Services” above or the Community Guidelines. In addition, we have the right – but not the obligation – in our sole discretion to remove, disallow, block or delete any User Content (i) that we consider to violate these Terms, or (ii) in response to complaints from other users or third parties, with or without notice and without any liability to you. As a result, we recommend that you save copies of any User Content that you post to the Services on your personal device(s) in the event that you want to ensure that you have permanent access to copies of such User Content. We do not guarantee the accuracy, integrity, appropriateness or quality of any User Content, and under no circumstances will we be liable in any way for any User Content.
You control whether your User Content is made publicly available on the Services to all other users of the Services. To restrict access to your User Content, you should select the privacy setting available within the Platform.
We accept no liability in respect of any content submitted by users and published by us or by authorised third parties.
Collective takes reasonable measures to expeditiously remove from our Services any infringing material that we become aware of. It is Collective’s policy, in appropriate circumstances and at its discretion, to disable or terminate the accounts of users of the Services who repeatedly infringe copyrights or intellectual property rights of others.
While our own staff is continually working to develop and evaluate our own product ideas and features, we pride ourselves on paying close attention to the interests, feedback, comments, and suggestions we receive from the user community. If you choose to contribute by sending us or our employees any ideas for products, services, features, modifications, enhancements, content, refinements, technologies, content offerings (such as audio, visual, games, or other types of content), promotions, strategies, or product/feature names, or any related documentation, artwork, computer code, diagrams, or other materials (collectively “Feedback”), then regardless of what your accompanying communication may say, the following terms will apply, so that future misunderstandings can be avoided. Accordingly, by sending Feedback to us, you agree that:
Collective has no obligation to review, consider, or implement your Feedback, or to return to you all or part of any Feedback for any reason;
Feedback is provided on a non-confidential basis, and we are not under any obligation to keep any Feedback you send confidential or to refrain from using or disclosing it in any way; and
You irrevocably grant us perpetual and unlimited permission to reproduce, distribute, create derivative works of, modify, publicly perform (including on a through-to-the-audience basis), communicate to the public, make available, publicly display, and otherwise use and exploit the Feedback and derivatives thereof for any purpose and without restriction, free of charge and without attribution of any kind, including by making, using, selling, offering for sale, importing, and promoting commercial products and services that incorporate or embody Feedback, whether in whole or in part, and whether as provided or as modified.
You grant Collective a perpetual, irrevocable, worldwide, royalty-free, transferable, and sublicensable right to use, reproduce, distribute, modify, display, and create derivative works from your User Content, along with your username, name, image, voice, and likeness as associated with such content. This right is specifically for the purpose of marketing, advertising, and promoting the Platform, its features, services, and brand, both on and off the Platform, across any and all media and formats now known or hereafter developed, without any further compensation, notice, permission, or approval required from you.
You agree to defend, indemnify, and hold harmless Collective, its parents, subsidiaries, and affiliates, and each of their respective officers, directors, employees, agents and advisors from any and all claims, liabilities, costs, and expenses, including, but not limited to, attorneys’ fees and expenses, arising out of a breach by you or any user of your account of these Terms or arising out of a breach of your obligations, representation and warranties under these Terms.
Nothing in these terms shall affect any statutory rights that you cannot contractually agree to alter or waive and are legally always entitled to as a consumer.
The services are provided “as is” and we make no warranty or representation to you with respect to them. in particular we do not represent or warrant to you that:
no conditions, warranties or other terms (including any implied terms as to satisfactory quality, fitness for purpose or conformance with description) apply to the services except to the extent that they are expressly set out in the terms. We may change, suspend, withdraw or restrict the availability of all or any part of our platform for business and operational reasons at any time without notice
Nothing in these terms shall exclude or limit our liability for losses which may not be lawfully excluded or limited by applicable law. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
Subject to the paragraph above, we shall not be liable to you for:
Any loss or damage which may be incurred by you as a result of:
Please note that we only provide our platform for domestic and private use. You agree not to use our platform for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, loss of goodwill or business reputation, business interruption, or loss of business opportunity.
These limitations on our liability to you shall apply whether or not we have been advised of or should have been aware of the possibility of any such losses arising.
You are responsible for any mobile charges that may apply to your use of our service, including text-messaging and data charges. If you're unsure what those charges may be, you should ask your service provider before using the service.
To the fullest extent permitted by law, any dispute you have with any third party arising out of your use of the Services, including, by way of example and not limitation, any carrier, copyright owner or other user, is directly between you and such third party, and you irrevocably release us and our affiliates from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.
Open Source. The Platform may contain certain open source software. Each item of open source software is subject to its own applicable license terms.
Entire Agreement. These Terms constitute the whole legal agreement between you and Collective and govern your use of the Services and completely replace any prior agreements between you and Collective in relation to the Services.
Links. You may link to the Platform, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our Services in any website that is not owned by you. The website in which you are linking must comply in all respects with the content standards set out at “Your Access to and Use of Our Services” above. We reserve the right to withdraw linking permission without notice.
No Waiver. Our failure to insist upon or enforce any provision of these Terms shall not be construed as a waiver of any provision or right.
Security. We do not guarantee that our Services will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our Services. You should use your own virus protection software.
Severability. If any court of law, having jurisdiction to decide on this matter, rules that any provision of these Terms is invalid, then that provision will be removed from the Terms without affecting the rest of the Terms, and the remaining provisions of the Terms will continue to be valid and enforceable.
If we have a dispute with you relating to or arising out of these Terms, we will first try and resolve it with you amicably. You agree to do the same for us. To be clear, when we use the terms “Collective,” “we,” or “us” in this Section 12.A, we mean Collective App LTD. and all of our affiliated companies and individuals.
The party raising a dispute will initiate this process by notifying the other. Whichever party receives the notice will have 90 days to respond. If the dispute has not been resolved after the response time has expired, or within 90 days after a response has been issued, whichever is earlier, either party may file legal action against the other. Engaging in this informal dispute resolution process is a requirement that must be completed before filing any legal action. You and Collective agree that you both will make a good faith effort to resolve the dispute amicably before either you or Collective files any legal action against the other, and that the statute of limitations and any filing fee deadlines shall be tolled while the parties engage in the informal dispute resolution process.
These Terms and any claims, causes of action, of any kind or character, or demand arising out of or relating to the Terms will be governed by the laws of England. The seat of arbitration shall be London, England. The language of the proceedings shall be English. Applicable rules of substantive law shall be the law of England. Any claim, cause of action or dispute, arising out of or relating to these Terms shall also be resolved exclusively in England, even if you are not a resident of the United Kingdom.
You and Collective agree that you must initiate any proceeding or action within one (1) year of the date of the occurrence of the event or facts giving rise to a dispute that is arising out of or related to these terms. Otherwise, you forever waive the right to pursue any claim or cause of action, of any kind or character, based on such events or facts, and such claim(s) or cause(s) of action are permanently barred.
Collective does not conduct criminal, background, or identity verification checks on its users. Though Collective strives to encourage a safe and respectful user experience, Collective is not responsible for the conduct of any user on or off the Platform. Use your best judgment when interacting with others, always perform your own identity and background checks.
Collective makes no representations or warranties as to the conduct, identity, health, physical condition, intentions, legitimacy, or veracity of users. Collective reserves the right to conduct - and you authorize Collective to conduct - any background check or other screenings (such as sex offender register searches) at any time using available public records, and you agree that any information you provide may be used for that purpose. If Collective decides to conduct any screening through a consumer reporting agency, you hereby authorize Collective to obtain and use a consumer report about you for the purposes of keeping the Collective community safe.
You are solely responsible for your interactions with other users. Collective review processes, screening, moderation, and other tools do not guarantee your safety and are not a substitute for following your own checks and other sensible safety precautions. Always use your best judgment and take appropriate safety precautions when communicating with or meeting people. Communications received on the Platform, including automatic notifications, may result from users engaging with the service for improper purposes, including fraud, abuse, harassment, or other such improper behavior.
You agree to use extreme caution in all interactions with other users, particularly if you decide to communicate off the Service or meet in person. If you do decide to meet someone in person, always meet in a safe public place and share your plans with a trusted friend or family member.
Collective is a curated community. To ensure Collective remains a trusted, safe, and supportive space, we may restrict access to the Platform. Collective reserves the absolute right, at our sole discretion and for any reason or no reason:
Subscriptions, boosts, and virtual items (together, "Paid Services") are non-refundable and subject to certain conditions. If you purchase a subscription, it will automatically renew - and you will be charged - until you cancel. You may have the opportunity to purchase a limited, personal, non-transferable, non-sublicensable, revocable license to use or access limited-use features including but not limited to subscriptions, credits redeemable on virtual items, such as boosts. You may only purchase Paid Services from Collective or our authorized partners through our Services.
In the event of a price change, we will attempt to notify you in advance of the change by sending an email and/or other communication message to the contact information you have registered for your account. If you do not wish to accept a price change for a Paid Services, you may cancel your subscription in accordance with the instructions included in that communication and below. If you do not timely cancel your subscription, your subscription will be renewed at the price in effect at the time of the renewal, without any additional action by you, and you authorize us to charge your payment method for these amounts. To the extent permissible by law, we reserve the right, including without prior notice, to limit the available quantity of or discontinue making available any product, feature, service or other offering; to impose conditions on the honoring of any coupon, discount, offer or other promotion; to bar any user from making any transaction; and to refuse to provide any user with any product, service or other offering.
To cancel a Paid Service: If you do not want your subscription to renew automatically, or if you want to change or terminate your subscription, you must follow instructions to manage or cancel your subscription, even if you have otherwise deleted your account with us or if you have deleted the App from your device. For example, if you subscribed using your Apple ID, cancellation is handled by Apple, not Collective. To cancel a purchase made with your Apple ID, go to Settings > iTunes & App Stores > [click on your Apple ID] > View Apple ID > Subscriptions, then find your subscription and follow the instructions to cancel. You can also request assistance at https://getsupport.apple.com.
Similarly, if you subscribed on Google Play, cancellation is handled by Google. To cancel a purchase made through Google Play, launch the Google Play app on your mobile device and go to Menu > My Apps > Subscriptions, then find your subscription and follow the instructions to cancel. You can also request assistance at https://play.google.com. If you cancel a subscription, you may continue to use the cancelled service until the end of your then-current subscription term. The subscription will not be renewed when your then-current term expires.
If you initiate a refund, chargeback or otherwise reverse a payment, Collective may terminate your account immediately in its sole discretion.
If you make a Purchase, you agree to pay the prices displayed to you for the Services you've selected as well as any sales or similar taxes that may be imposed on your payments (and as may change from time to time), and you authorize Collective to charge the payment method you provide (your "Payment Method"). Collective may correct any billing errors or mistakes even if we have already requested or received payment.
Paid Services represent a limited license right governed by these terms, and, except as otherwise prohibited by applicable law, no title or ownership in or to Paid Services is being transferred or assigned to you. This Agreement should not be construed as a sale of any rights in Paid Services.
Any Paid Services balance shown in your account does not constitute a real-world balance or reflect any stored value, but instead constitutes a measurement of the extent of your license. Paid Services do not incur fees for non-use; however, the license granted to you will terminate in accordance with the terms of this Agreement, on the earlier of when Collective ceases providing the Paid Services, or your account is otherwise closed or terminated.
Collective, in its sole discretion, reserves the right to charge fees for the right to access or use the Platform, Paid Services, and/or may distribute Paid Services with or without charge. Collective may manage, regulate, control, modify, or eliminate Paid Services at any time, including taking actions that may impact the perceived value or purchase price, if applicable, of any Paid Services. Collective shall have no liability to you or any third party in the event that Collective exercises any such rights. The transfer of Paid Services is prohibited, and you shall not sell, redeem, or otherwise transfer Paid Services to any person or entity. Paid Services may only be redeemed through Collective. Paid Services are connected to a single Collective account and may not be transferred to another account.
All purchases and redemptions of Paid Services made through Collective are final and non-refundable. You acknowledge that Collective is not required to provide a refund for any reason, and that you will not receive money or other compensation for unused purchases when an account is closed, whether such closure was voluntary or involuntary.
You acknowledge and agree that any descriptions of features or services offered as part of the Paid Services are for informational purposes only and do not constitute a guarantee of specific functionality or performance. Collective reserves the right to modify, update, or discontinue any aspect of the Paid Services at any time, with or without notice. For example, any purchased boost impressions are provided as target metrics (not a guarantee), and actual performance may vary above or below these targets.
You can contact Collective via legal@collectiveapp.com or the online contact form.