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Last updated: June 2025
If you reside in the European Economic Area, Switzerland, or the UK, these terms apply to you. For all other countries, please review the Global terms of service.
Welcome to Collective (the “Platform”), which is provided by Collective App LTD registered in England with company number 14373659 (together, such entities will be referred to as “Collective”, “we” or “us”).
These Terms of Service (“Terms”) contain the agreement between you and Collective in respect of the Platform described below. Please read these Terms carefully. Please also read our Privacy Policy, Cookies Policy and Community Guidelines. You form a contract with us when you confirm that you accept these Terms or when you otherwise use the Platform.
These Terms govern your use of Collective services, which includes Collective apps, websites, software and related services, accessed via any platform or device (together, the "Services" or "Platform"). Our Community Guidelines also form part of our contract with you and, by agreeing to these Terms, you promise to us that you will comply with them.
These Terms govern your use of the Platform if you are resident in the European Economic Area, Switzerland, or the UK. We strive to make these Terms clear and comprehensive. However, the Global Terms of Service applicable to users in the United States (the 'Global Terms', available at https://collectiveapp.com/terms) may provide a more detailed articulation of our general operational policies and approaches.
Therefore, where these EU Terms are silent on a particular matter, or in cases of ambiguity, the relevant provisions of the Global Terms shall serve as a primary reference to understand Collective's intended practice or policy, provided that such application is not in direct conflict with mandatory provisions of EU law or your non-waivable consumer rights. In the event of a direct and irreconcilable conflict between a provision in these EU Terms and a provision in the US Terms, these EU Terms shall prevail for users covered by them. Similarly, any mandatory legal protections afforded to you under applicable EU or national law will always supersede any conflicting term.
We and the companies affiliated with us (“Affiliates”) provide the Platform around the world.
The Platform allows you and others to create, view, interact with, and share content, and connect with others. We personalise parts of your experience on the Platform, such as providing recommended content and profiles. We want Collective to be a safe place where people feel free to express themselves. We work with our Affiliates and use a mix of technology (including through automated means), human moderation, and reports from our users to identify infringements of and enforce these Terms and our Community Guidelines in order to protect you and all of our users.
Information on how we use data that we collect about you can be found in our Privacy Policy and Cookies Policy and these documents form part of these Terms.
You can use some basic features of the Platform without having an account. If you use the Platform without an account, then these Terms will still apply to such use and we will still process your personal data in accordance with our Privacy Policy.
To access the full functionality of the Platform, you must create an account. We may offer different types of accounts.
When you create an account, your account details will sync across the Platform, including across each Collective app. For example, when you create an account via Collective, you will be able to access any other Collective apps. Your account details, content and Platform settings (including your privacy settings), and any changes you make, will also sync across each Collective app.
When you create an account to access and use the Platform, you must provide accurate and up-to-date information about yourself (such as your date of birth). You agree to maintain and promptly update your details if they change.
It is important that you take reasonable steps to keep your account password confidential and that you do not disclose it to any third party. If you know or suspect that any third party knows your password or has accessed your account, please let us know straight away.
You can only use the Platform if you are 18 years of age or older. We monitor for underage use and we will terminate your account if we reasonably suspect that you are underage or are allowing someone underage to use your account. You can appeal our decision to terminate your account if you think we have made a mistake about your age. If you believe that there is a user who is below this minimum age, please contact us or use the Report Profile button.
Under these Terms, you can use the Platform in order to:
The permission we give to you:
Our Community Guidelines apply to everyone and to all content on the Platform. If you want to use the Platform, you can’t create, post, share, link to or otherwise interact with content in breach of our Community Guidelines.
In any event, you must not use the Platform to:
You must also not post or otherwise distribute any content on the Platform which:
You can report suspected illegal content or content which otherwise breaches these Terms or our Community Guidelines through the reporting functionalities provided on the Platform or by contacting us directly.
It is important that you understand what happens to the content that you create, post or share on the Platform:
If you post content on the Platform that promotes a third party brand or its products or services in exchange for payment or any other incentive then you must use appropriate disclosures including any functionality the Platform provides to ensure that any posts that are, for example, sponsored are clear. This applies to organic content and paid content, such as boosted posts.
We do not allow posting, sharing, or sending any content that violates or infringes someone else’s copyrights, trademarks or other intellectual property rights. We may remove infringing user content. The use of copyrighted content of others without proper authorization or legally valid reason may lead to a violation of these policies. You are responsible for the content you post.
We don’t own your content. If you are the owner of the intellectual property rights in the content that you make available on the Platform, then nothing in these Terms changes that.
To provide the Platform, we need certain rights from you (called a licence). The details of these licences are set out below.
By creating, posting or otherwise making content available on the Platform, you grant to Collective a:
licence to use your content, including to reproduce (e.g. to copy), adapt or make derivative works (e.g. to translate and/or create captions), perform and communicate your content to the public (e.g. to display it), for the purposes of marketing, promoting, operating, developing and providing the Platform.
The licence to your content that you grant to us extends to Affiliates as part of making the Platform available.
You also grant to each user of the Platform a non-exclusive, royalty-free, worldwide licence to access and use your content, including to reproduce (e.g. to copy, share or download), adapt or make derivative works (e.g. to include your content in their content) perform and communicate that content to the public (e.g. to display it) using the features and functions of the Platform.
Your licences to Collective and to users end when you close your account or when you or we remove your content from the Platform in accordance with these Terms. However, due to the nature of the Platform and our legal obligations, the licence granted will continue after you have removed your content to the extent that:
If you choose to submit comments, ideas or feedback to us, you agree that we are free to use them for the purposes of operating, developing, improving and providing the Platform without compensation to you.
In short: When you post content to the Platform, it remains yours, but we can use it to provide the Platform, and if you choose to make your content available to others, we can show it to other users and those other users may be able to use it too. That is what our Platform is all about. If you later take it down, copies of it made by other users may remain on the Platform.
We provide the Platform to you with reasonable skill and care and to act with professional diligence for so long as we choose to offer the Platform. We will also take all reasonable steps to keep the Platform a safe and secure environment for our users. We do not promise to offer the Platform forever or in its current form for any particular period of time.
The content on the Platform is mostly user generated content provided by the individuals and businesses that use our Platform. In other words, Collective is not the creator of most of the content on the Platform (although Collective may produce some content). Therefore, subject to any mandatory regulations or laws (including sectorial regulations or laws) applicable to Collective, Collective cannot and does not promise that any of the content generated by users that you find on the Platform:
You understand and agree that the content you may see on the Platform does not represent our views or values and may not be suited to your purpose.
The Platform may contain links to third party websites, advertisements, services, offers or other events or activities that are not provided, owned or controlled by Collective. We do not endorse any such third party websites, advertisements, services, offers, events, activities, information, materials or products. You use them at your own risk.
Provided that we have acted with professional diligence, we do not take responsibility for loss or damage caused by us, unless it is:
We do not take responsibility for loss or damage if it is caused by events beyond our reasonable control.
Nothing in these Terms affects any statutory rights that you cannot contractually agree to alter or give up, or are legally always entitled to, for example, because you are a consumer.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. You will always have the full protections of the laws that apply to you.
If you are an EEA-based consumer, then EEA consumer laws provide you with a legal guarantee covering the Platform.
You may end your relationship with Collective at any time by simply closing your account and stopping your use of the Platform.
Your account applies across the Collective app and website, and any other Collective services to which you have linked your account, so when you close your account within one Collective app, you will lose access to your content and account across all other Collective services which are connected to that account.
However, depending on your Platform settings, some of your content may still be available on the Platform after you delete your account.
In the event of any suspected breach of these Terms or our Community Guidelines, we may investigate. While we do so, we are allowed to take down some or all of your content, or suspend your access to some or all the features of the Platform, acting reasonably and objectively depending on the seriousness of the suspected breach.
We, subsequently, might determine to temporarily suspend or permanently terminate your account, or impose limits on, or restrict your access to features of the Platform if:
We record the number of times your account has violated our Terms. Repeated violations or a single severe violation may result in a permanent account ban.
If we have previously terminated your account for breaches of these Terms or Community Guidelines, but you use our Platform again (for example, by opening another account), we are entitled to suspend or terminate any such accounts.
We will notify you in advance in order to allow you time to download your data in-app (more information about how to do this is available here), unless it is not appropriate for us to do so or we reasonably believe that continued access to your account will cause damage to us, Affiliates, our users or other third parties, or we are legally prevented from doing so.
If you think we have made a mistake in suspending or terminating your account, you can appeal through the appeal functionalities provided on the Platform and we will review our decision and decide again.
For the avoidance of doubt, if we suspend or terminate your account, or you delete your account, you will lose access to Collective.
We may make changes to these Terms or the Platform from time to time. If we do, we will consider your reasonable interests before doing so. Where we need to make urgent changes for security, safety, legal or regulatory requirements, we may not be able to provide you with advance notice, but we will let you know as soon as we are able to. If you do not agree to the changes to the Terms or the Platform, you will have to stop using the Platform.
Reasons that we might make changes to these Terms or the Platform are:
If we have a dispute with you relating to or arising out of these Terms, we will first try and resolve it with you amicably. You agree to do the same for us. To be clear, when we use the terms “Collective,” “we,” or “us” in this Section, we mean Collective App LTD. and all of our affiliated companies and individuals.
The party raising a dispute will initiate this process by notifying the other. Whichever party receives the notice will have 90 days to respond. If the dispute has not been resolved after the response time has expired, or within 90 days after a response has been issued, whichever is earlier, either party may file legal action against the other. Engaging in this informal dispute resolution process is a requirement that must be completed before filing any legal action. You and Collective agree that you both will make a good faith effort to resolve the dispute amicably before either you or Collective files any legal action against the other, and that the statute of limitations and any filing fee deadlines shall be tolled while the parties engage in the informal dispute resolution process.
These Terms and any claims, causes of action, of any kind or character, or demand arising out of or relating to the Terms will be governed by the laws of England. The seat of arbitration shall be London, England. The language of the proceedings shall be English. Applicable rules of substantive law shall be the law of England. Any claim, cause of action or dispute, arising out of or relating to these Terms shall also be resolved exclusively in England. This does not affect your EU/EEA rights as a consumer which may allow you to bring proceedings in your country of residence.
You and Collective agree that you must initiate any proceeding or action within one (1) year of the date of the occurrence of the event or facts giving rise to a dispute that is arising out of or related to these terms, unless a longer period is mandated by applicable consumer law in your jurisdiction. Otherwise, you forever waive the right to pursue any claim or cause of action, of any kind or character, based on such events or facts, and such claim(s) or cause(s) of action are permanently barred.
These Terms, and any rights and permissions granted in them, may not be transferred or assigned by you, but may be assigned by Collective without restriction. If we do so, this will not affect any rights you may have as a consumer. And, if you are not happy, you always have the right to terminate this contract and stop using the Platform at any time.
We may reclaim your account name and might make it available to other users when you have not logged into your account for 6 months or if we reasonably believe that your account name violates our Terms and/or Community Guidelines (e.g. your account name violates third party trademark).
Even if we or you delay in enforcing a provision of these Terms, either of us can still enforce it later. If we or you do not insist immediately that you or we do anything the other is required to do under these Terms, or if there is a delay in taking steps against the other in respect of breaching these Terms, that will not mean that we or you do not have to do those things and it will not prevent us or you from taking steps against the other at a later date.
Collective does not conduct criminal, background, or identity verification checks on its users. Though Collective strives to encourage a safe and respectful user experience, Collective is not responsible for the conduct of any user on or off the Platform. Use your best judgment when interacting with others, always perform your own identity and background checks.
Collective makes no representations or warranties as to the conduct, identity, health, physical condition, intentions, legitimacy, or veracity of users. Collective reserves the right to conduct - and you authorize Collective to conduct - any background check or other screenings (such as sex offender register searches) at any time using available public records, and you agree that any information you provide may be used for that purpose. If Collective decides to conduct any screening through a consumer reporting agency, you hereby authorize Collective to obtain and use a consumer report about you for the purposes of keeping the Collective community safe.
You are solely responsible for your interactions with other users. Collective review processes, screening, moderation, and other tools do not guarantee your safety and are not a substitute for following your own checks and other sensible safety precautions. Always use your best judgment and take appropriate safety precautions when communicating with or meeting people. Communications received on the Platform, including automatic notifications, may result from users engaging with the service for improper purposes, including fraud, abuse, harassment, or other such improper behavior.
You agree to use extreme caution in all interactions with other users, particularly if you decide to communicate off the Service or meet in person. If you do decide to meet someone in person, always meet in a safe public place and share your plans with a trusted friend or family member.
Collective is a curated community. To ensure Collective remains a trusted, safe, and supportive space, we may restrict access to the Platform. Collective reserves the absolute right, at our sole discretion and for any reason or no reason:
Subscriptions, boosts, and virtual items (together, "Paid Services") are non-refundable and subject to certain conditions. If you purchase a subscription, it will automatically renew - and you will be charged - until you cancel. You may have the opportunity to purchase a limited, personal, non-transferable, non-sublicensable, revocable license to use or access limited-use features including but not limited to subscriptions, credits redeemable on virtual items, such as boosts. You may only purchase Paid Services from Collective or our authorized partners through our Services.
In the event of a price change, we will attempt to notify you in advance of the change by sending an email and/or other communication message to the contact information you have registered for your account. If you do not wish to accept a price change for a Paid Services, you may cancel your subscription in accordance with the instructions included in that communication and below. If you do not timely cancel your subscription, your subscription will be renewed at the price in effect at the time of the renewal, without any additional action by you, and you authorize us to charge your payment method for these amounts. To the extent permissible by law, we reserve the right, including without prior notice, to limit the available quantity of or discontinue making available any product, feature, service or other offering; to impose conditions on the honoring of any coupon, discount, offer or other promotion; to bar any user from making any transaction; and to refuse to provide any user with any product, service or other offering.
To cancel a Paid Service: If you do not want your subscription to renew automatically, or if you want to change or terminate your subscription, you must follow instructions to manage or cancel your subscription, even if you have otherwise deleted your account with us or if you have deleted the App from your device. For example, if you subscribed using your Apple ID, cancellation is handled by Apple, not Collective. To cancel a purchase made with your Apple ID, go to Settings > iTunes & App Stores > [click on your Apple ID] > View Apple ID > Subscriptions, then find your subscription and follow the instructions to cancel. You can also request assistance at https://getsupport.apple.com.
Similarly, if you subscribed on Google Play, cancellation is handled by Google. To cancel a purchase made through Google Play, launch the Google Play app on your mobile device and go to Menu > My Apps > Subscriptions, then find your subscription and follow the instructions to cancel. You can also request assistance at https://play.google.com. If you cancel a subscription, you may continue to use the cancelled service until the end of your then-current subscription term. The subscription will not be renewed when your then-current term expires.
If you initiate a refund, chargeback or otherwise reverse a payment, Collective may terminate your account immediately in its sole discretion.
If you make a Purchase, you agree to pay the prices displayed to you for the Services you've selected as well as any sales or similar taxes that may be imposed on your payments (and as may change from time to time), and you authorize Collective to charge the payment method you provide (your "Payment Method"). Collective may correct any billing errors or mistakes even if we have already requested or received payment.
Paid Services represent a limited license right governed by these terms, and, except as otherwise prohibited by applicable law, no title or ownership in or to Paid Services is being transferred or assigned to you. This Agreement should not be construed as a sale of any rights in Paid Services.
Any Paid Services balance shown in your account does not constitute a real-world balance or reflect any stored value, but instead constitutes a measurement of the extent of your license. Paid Services do not incur fees for non-use; however, the license granted to you will terminate in accordance with the terms of this Agreement, on the earlier of when Collective ceases providing the Paid Services, or your account is otherwise closed or terminated.
Collective, in its sole discretion, reserves the right to charge fees for the right to access or use the Platform, Paid Services, and/or may distribute Paid Services with or without charge. Collective may manage, regulate, control, modify, or eliminate Paid Services at any time, including taking actions that may impact the perceived value or purchase price, if applicable, of any Paid Services. Collective shall have no liability to you or any third party in the event that Collective exercises any such rights. The transfer of Paid Services is prohibited, and you shall not sell, redeem, or otherwise transfer Paid Services to any person or entity. Paid Services may only be redeemed through Collective. Paid Services are connected to a single Collective account and may not be transferred to another account.
All purchases and redemptions of Paid Services made through Collective are final and non-refundable. You acknowledge that Collective is not required to provide a refund for any reason, and that you will not receive money or other compensation for unused purchases when an account is closed, whether such closure was voluntary or involuntary.
You acknowledge and agree that any descriptions of features or services offered as part of the Paid Services are for informational purposes only and do not constitute a guarantee of specific functionality or performance. Collective reserves the right to modify, update, or discontinue any aspect of the Paid Services at any time, with or without notice. For example, any purchased boost impressions are provided as target metrics (not a guarantee), and actual performance may vary above or below these targets.
You can contact Collective via legal@collectiveapp.com or the online contact form.